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The number one
priority throughout our Business
Let us put our years of experience to work for you.
As an Independent and Specialist company, we pride ourselves in offering honest, old fashioned service and advice. The only products we carry are in the dog related training world and of course, our fun filled agility equipment and supplies. Unlike some of these e-stores that sell everything including jewelry, furniture, picture frames and oh yeah, dog training stuff too - these are the only products we carry - nothing else. We do just the one thing - and as we enter our fifteenth year of business, we do it exceptionally well.
If a product is not going to work for you, we'll tell you right off the bat and offer our advice on a more suitable item. Why not just make the sale? It's simple really, then we would be just like these "pet malls" and big box "dog-e-stores" The difference between us and "them" honestly, is we would rather lose that sale than sell the wrong product for the wrong situation. Are we crazy? - probably, but we like to call it the specialist difference.
Shop with confidence - we are a real store, shipping world-wide from our facilities right here in beautiful BC. Nowadays, with so many of these auction web-sites and shady ".com's" out there we are very proud to state one simple fact. We have been around for fifteen years and you can rest assured we, at least, will still be here tomorrow, the day after tomorrow and at any time in the future should you ever need assistance with your purchase.
Client Advisory - As a real bricks & mortar business, we would strongly advise against buying these used and or "auction" items. It's been our experience through the years with over a million clients, receiving negative calls on these so-called "auction stores / companies" where the product turns out to be faulty or the "dog-e-store" is suddenly out of business when you need them most. We get these calls - lots of them - every single year and our advice on this point is simple - Buy from a Professional - you will not be disappointed.
Many of our products are now ISO-9002 Certified and Veterinarian recommended and approved. These are brand new units and are required to pass a rigorous Quality Inspection by our staff before they ever go out the door. Further, they are backed with both a Lifetime Warranty and a Money Back Guarantee.
Why shop anywhere else ?
We pride ourselves in true Canadian Customer Service and as such, your business is not just important to us - it really does mean the world. Without you, we wouldn't be here at all.
Our primary goal is to keep your Pet Safe. We feel that if we can keep just one animal out of the pound, away from a road and any of the other dangers that family pets succumb to unnecessarily each and every year, then we feel our goals have been accomplished. We also fully support many local animal charities including the BC SPCA.
Mission Statement :
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