Business Hours :  Mon-Fri 10-4 Pacific

Customer Care :     888-792-7387   10-4pm Pacific

Email Inquiries :   info@canadapets.com

We are a BC based, Small Business with limited staff and the average telephone inquiry can take 15 mins or more. Many times, Email is by far the fastest way to get a response. If you call our Toll-Free number and get Voice Mail, you are not being ignored but simply asked to please leave a message and we will return your call as soon as possible during business hours (Pacific).

We encourage the use of E-mail for correspondence as it proves faster (less waiting) and more accurate for product queries and is unaffected by Time Zone differences. 

E-mail is also an excellent means to furnish additional information that may be of help to a customer ie: links, manuals and referrals. Our CSR's average anywhere from 2-15 mins. per call most days. If you leave voice mail, a CSR will return the call as soon as possible or next business day.  If you need an answer immediately (not always possible with time differences / staffing levels) please email and we'll do the best we can.

To Place a New Order :

Order Line : 888-792-7387

Regular Business Hours :

Product Returns / Exchanges

Please complete our mandatory Returns Form - *required
NOTE: Unauthorized returns or mailings will be refused