Terms and Conditions
The following describes the terms under which we offer our services to you.
Your use of this web-site is expressly conditioned on your acceptance
without modification of the Terms and Conditions listed below.
By using this site in any manner, you are agreeing that you understand and are
bound by these terms. You furthermore agree to be bound by all applicable laws and all
applicable regulations that govern this site. This Agreement (the "Agreement")
sets forth the terms and conditions governing your use of this web site. The Agreement of
Use is an important document. Canadapets.com Pet Supplies Limited - a BC Provincial
Corporation, hereafter referred to as "Canadapets", mandates that each member
and user of this web site reads the Terms and Conditions listed herein and all other
policies posted on this site.
This site contains images, illustrations, photographs, trademarks, designs
and text, collectively referred to as content. This content is the property and
intellectual property of Canadapets Ltd (the Company), its affiliates, subsidiaries, and
the manufacturers listed. The content may not be copied or altered in any way without the
express written consent of the company. The content may be protected by copyright and or
trademark, and may not be reproduced in any way. Any attempt or act to do so is subject to
the laws and jurisdictions that protect such an act.
We may have links to or have links from other sites. Users of this web site
understand and agree that they use these links at their own risk. We are not responsible
for any content within any link on the site. Users agree that Canadapets offers no
guarantees as regards content, accuracy, legality or offensiveness related to any link on
this site. Users of Canadapets agree that they will not hold Canadapets, its affiliates,
subsidiaries or employees responsible, or bring any claim against them for damages,
losses, or whatsoever resulting from a link to another site.
Prices and Site Content
Canadapets offers all products on this website for Internet or Mail Order
purchase. All prices, descriptions, pictures, content, availability and inventory are
subject to change at any time. Canadapets is not responsible for any inaccuracies of
prices, descriptions, pictures, typographical or photographic errors in content. Prices,
descriptions, pictures and content are subject to change at any time and without notice.
Canadapets reserves the right to limit and or refuse sales at its own discretion.
Returns will be accepted within fourteen days of receipt. A Return Authorization must
be obtained prior to returning any product - see below. Unauthorized returns will be
refused. If you are not completely satisfied with your purchase, simply return the
product(s) to us prepaid & insured following the returns procedure below (required)
within fourteen days of receipt for credit to your account or exchange less a twenty
percent restocking fee and less the actual outbound S&H charges.
A return authorization number or RMA must be obtained prior to returning any
product(s) - see below. Unauthorized returns will be refused. Our returns procedure
is now fully automated and for your convenience, available entirely Online 24/7. To return
a product for refund or exchange, please Click here for
our Returns Form - Required
We will issue a refund to your credit card after our warehouse staff have processed your
return ( received, inspected, verified to be in working condition and complete in all
contents ). While we aim to expedite this process as much as possible, please allow
up to thirty days from our receipt of your returned products to complete. Additional
time may be experienced for your credit card issuer to apply a credit to your card
account. Once processed, an itemized email refund receipt will be sent to the
customer. Please also note that your refund will be deducted shipping and handling and a
In the event of a defective item, or one damaged in transit, our policy is to ship
out a replacement upon receipt of the defective item. To have a replacement unit
shipped immediately, we will require your account be charged for the replacement prior to
shipping and will then issue a full credit upon receipt of the defective item.
Returned items that arrive damaged, inoperable or displaying wear (including teeth / chew
marks) and with odor are not eligible for any refund. Final sale items are
non-refundable. Items that are: missing original packaging, incomplete in contents or
carrying courier / shipping / COD fees - will have these costs deducted from any
refund. Please remember your credit will not include the outbound actual shipping
& handling charges incurred in delivering the product to you - this includes all
products shipped under our free shipping program. A re-stocking fee will be applied
to cover any missing items or wear & tear on a product. No product can be returned
after fourteen days. After fourteen days, your product is fully and solely covered
under the manufacturers warranty and should be returned to them for service or
repair. Items that are deemed undeliverable, refused or returned to sender will incur
shipping & handling charges both ways to cover the freight costs incurred in good
faith to ship the product to you per your information provided.
Cancelled orders are subject to a ten dollar administrative fee to cover the
processing costs incurred to issue your refund and will be issued within 15 days of
cancellation. After an order has been shipped it cannot be cancelled and if you need
to return it within 14 days of receipt, please follow the Return procedure detailed above.
Most order ship within 36-48hrs. Shipping charges are non-refundable including all
products shipped under our free shipping program. Transit times are provide by the
carrier, estimated in business days and are not guaranteed. Remote locations or air stages
may add additional transit time in an order. We do not charge any hidden fees or
add-ons to an order - however, we do reserve the right to add a minimal shipping charge
for overweight or oversized items / remote locations and will confirm this with you if
necessary prior to processing your card or accepting your order.
In the rare event of a manufacturers Back Order on an item, we will notify the client by
e-mail as soon as possible. For Telephone or Fax orders, your card will only be charged,
once the product becomes available to ship, however orders that are placed by the client
themselves online automatically require the card to be billed at time of order
placement. In this event, your order will stand as is until available to ship.
Our Shipping Policy in regards back ordres is to ship the order via Expedited service
through Canada Post as soon as available. To downgrade or upgrade your shipping option, we
require notification prior to shipment. Once in transit, shipping charges stand as ordered
and are non-refundable.
In return for use of our services or the purchase of products from
Canadapets, you agree to pay all fees and charges as posted on the Canadapets web site.
Canadapets will bill your credit card, and that credit card number, which you provide for
payment. If Canadapets does not receive payment from the card issuer, you agree to pay
Canadapets all amounts due upon demand of Canadapets or its appointed agents. You agree
and allow Canadapets to take any commercially available actions to validate your credit
card. You understand and agree that, if timely payment of all amounts due for any services
which you have agreed to purchase is not received, Canadapets may, in its sole discretion,
restrict or terminate your use of the Canadapets service. If you
dispute a credit card purchase or if your payment of any kind is returned to Canadapets by
the issuing bank for any reason, after receipt of products or services provided by
Canadapets, you agree to pay Canadapets for such products and or services plus an
additional processing fee of fifty dollars. Outstanding balances will incur interest at
the rate of two percent per month until paid in full and any future use or attempted use
of any of our services will be terminated.
Acceptance of Terms
Your use of this web-site is expressly conditioned on your acceptance without modification
of the terms and conditions listed herein. By using Canadapets services, you signify
your acceptance of these terms and conditions and by purchasing a product from our
company, you unconditionally accept these terms and conditions. Canadapets will not pay
for loss of time, inconvenience, rental fees, professional fees, hiring of a dog trainer,
loss of use of your product, or any incidental or consequential damages. You agree that
the maximum recourse in an order is limited to the total amount of your purchase only. We
reserve the right to make changes to this web-site and these terms and conditions at any
time. Be sure to check this page periodically for any changes.
Should you have any questions on our policies or terms, please contact Customer
Care Mon-Fri 10-4pm Pacific at the number above. Or you can email us 24/7 at -
Thank you for shopping with us. We
hope that we performed to your expectations and hope that you will refer us to your
friends and neighbors. Your comments and suggestions are always welcome - please
Thank you sincerely
for giving us the opportunity to serve you.
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